Bookings and Deposits

If you book your flights online then you are subject to the terms and conditions of the supplier,which would normally be directly with the airlines,or with cheaptickets or ebookers.If you book a package through ourselves including flights, we book these on ATOL 6858 as a member of the Holiday Direct Group, which involves payment of a deposit of "pounds"100pp, for flights to America and Canada,which is forgone on any cancellation,for whatever reason,as long it is not a fault of ourselves.The balance is normally due 12 weeks before departure.Airline terms and conditions can change, so it is important to check at the time of booking.

CAR HIRE:Car hire is normally with the major suppliers of the area,worldwide.Our rates are amongst the best on the market with most rates including no excess payable, on any theft or damage to the vehicle.This is usually an additional charge with competitors.The terms and conditions are spelt out on any booking confirmation and our suppliers usually take deposits on any booking, with final payment due 28 days before departure.Please check any terms and conditions supplied and if you have any queries please call or email us.Though just about everyone offers the standard comprehensive insurance package,few companies, if any offer cover for tyre and windscreen damage,which is a normal exclusion.We can add on such cover and is highly recommended.(It also covers any excess payable, not covered elsewhere for any reason, which normally can be as much as "pound;2000 per vehicle).This has been highlighted in the press many times, so our recommendation is to;prepurchase the cover before your actual trip or on an annual basis.The few car hire companies which offer such cover at check in, offer it at up to 4 times our rates.

ACCOMMODATION;:We offer the widest selection of accommodation possible,from unique catered chalets through to hotel rooms,condos and private homes.We use many suppliers and their terms and conditions vary, but normally we do require a deposit, which may be refundable ,bar an admin charge,as long as any cancellation is within 2 months of departure.Any final balance is required 8 to 12 weeks before departure.Though we have stringent policies on any accommodation advised and normally supply photos on any accommodation booked, we are not responsible for any misrepresentation by the supplier and any problems on arrival, must be attended to whilst you are there,though we are happy to help on your behalf.In the rare occurence of any complaint, we are happy to look into it on your return and demand compensation from the supplier, where relevant.We are not responsible for any damage incurred by yourselves in any prebooked accommodation and we are not responsible for any type of problem which arises when you are there.It is up to the management company,or owners, in resort, to sort out such problems such as a leak,fire,electronic or heating failure etc.We are also not responsible for any illness contracted from any swimming pool or hot tub.If a booking is with a hotel, we are not responsible for service standards or issues which should be resolved on arrival or whilst you are there.However we will look into any problem associated with your visit and help wherever we can.

LIFT TICKET:These have to be prebooked at least 2 weeks before departure to ensure you get the International discounted rates.These are refundable, prior to departure,less an admin fee and we take full responsibility for ensuring you have the voucher necessary to obtain your pass on arrival, if needed .In resort, it may be possible to obtain a refund due to any accident or illness,but please check the terms and conditions of your chosen resort before departure, which we are happy to supply you with.In certain resorts, such as Whistler Vail,Winter Park and Banff, it is a required prerequisite that any accommodation,or ground arrangements, must be booked through ourselves to ensure that the terms and conditions of our lift ticket contract are adhered to.

EQUIPMENT HIRE :With ski and snowboard hire we accept payment on behalf of the suppliers and remain responsible for ensuring that you have confirmation of the equipment you have prebooked and paid for.However in resort,it is your responsibility to ensure that you are supplied with what you have paid for and in the event of any dispute, we must be notified immediately by phone or email,in order for us to resolve any issues.We issue a voucher confirming your purchase and that is what should be supplied.Any variation which involves an extra cost,such as an upgrade of the prebooked equipment is the sole responsibility of the hirer.We are not responsible for any loss or damage caused or the return of the equipment.The equpiment and fitting should be of an acceptable standard and if not, then we must be notified immediately, so we can take the issue up with the supplier, if you cannot agree in resort. Any cancellations up to 2 weeks prior to departure are fully refundable.

TRAN'FER; : With any transfers booked through ourselves,we are not responsible for the failure of the transfer company.We take all due steps to ensure the booking is made correctly and at a time to suit you and/or the departure of the airline.We also ensure that the transfer company is well established and unlikely to fail in the booking.In inclement weather, steps need to be taken by yourself ;in resort, to ensure that the road conditions do not necessitate any earlier transfer.The mountain weather is unpredictable and roads can be blocked with snowfalls.